What makes a good removal company?

As a customer you have the privilege to select a removal service provider, which is great of course but the trick is to find one that will exceed the standard expectations. With so many to choose from, one would think they would be spoilt for choice to get a good high standard of service, unfortunately it’s not that simple!

The removals business is a saturated one with all kind of removal companies which makes for a very competitive industry, which means many removal companies are working on such tight profit margins, there are many operating without the right insurances in place or having an independent party verify their credentials. So as a customer you could end up using a service that’s not good enough.

So apart from the basics mentioned above, what sets a good removal company apart from the competition? Well there are a few things to look out for as a customer,

1.     Excellent Customer Service: you’d want an exceptional customer service from the get go! As soon as you make your enquiry you should be greeted professionally and you’re been heard.

2.     Attention to detail: a good removal company will pay attention to details so they fully understand what the job requirements are, and no one ends up with nasty surprises or an extra bill to pay.

3.     A follow up call: lets say you made an enquiry via website or sent an email through, you should get a follow up call from the company to take further information from you, this will show you whether the company staff actually cares or not.

4.     Competitive quote: a competitive quote will depend on what you’re looking for of course, if it’s including packaging, dismantling and assembling furniture, or simply moving your items from A to B, but in all cases a competitive quote has to justify the services and quality included within that price.  

5.     Removal Service quality: a removal service that’s done with great care of your belongings, and of course with a smile makes all the difference. Nothing worse than a grumpy bunch!

As a recommendation for a removal company that ticks the boxes for a great company is O S Removals. This company covers all the basics of insurances etc, but on top they are known to go the extra mile according to what some of their customers have said about them, it starts with an excellent customer service leading to the day of your move, where the staff takes extra care of all customer belongings.

The difference for a good removal company as is the case with O S Removals, they focus on long-term business success in which establishing customer relations and recommendations is very much of priority. Providing a friendly service ensuring that every customer will have a great experience. Carrying customer service with a positive attitude, attentive to customer’s queries and quickly resolve any issues. The highlight of O S Removals is to help customers get the most out of their bookings and feel like they have gotten true value for their money.

In addition, O S Removals is very competitive to win every job and happy to beat any genuine and formal written quotes forasmuch as meeting your budget.

Dealing with O S Removals will not only make your move stress-free but with a greater cause as we are proud to support and donate to charities. For enquiries, please email admin@osremovals.com or call 07432 839579 / 07856916725 to get a free quote with no hidden fees or charges.